Our aim at EarthStone Inc. is to ensure purchase satisfaction to each of our client. We believe that every transaction should be pleasant and convenient.
Nonetheless, if for some reason you are not satisfied with the shipped goods then our Return and Exchange policy comes handy. In case of absence of purchase satisfaction you can email us with the reason that why you want us to return or exchange.
You can mark you exchange request by writing a mail to [email protected] or [email protected] or call us on +91-141-256 8223, +91 99837-62207.
However, there are certain limitations to which our Return and Exchange Policy abides to.
• We give our customers seven days inspection period, so you must notify us about the need of exchange within seven days of receiving the package.
• No exchange will be valid if you notify us after seven days of receiving the goods. The calculation of these seven days will commence from the day we receive the confirmation about the delivery of the order from the shipping company.
• The items to be exchanged must be in their original condition, undamaged, unused. We will not accept the goods in altered state.
• If the exchanged goods are found in altered state then the shipment will be returned to the buyer.
• If the purchase of the product you wish to return included any special offer then the additional item(s) must also be returned.
• All shipping costs, VAT, export duties, shipping and insurance charges, and the return costs are solely to be borne by the customer and that will not be refunded.
• The products to be exchanged must be insured, paid for in advance, and through a traceable and renowned carrier.
• Special or Customize orders do not bear a return or exchange policy.
If you request our assistance or suggestions in selecting the goods, please understand that we can only make suggestions and cannot guarantee that the suggested particulars will work. Thus, we won’t be able to waive the re-stocking fee on such returns. Please make sure that what you order is what you want. Please note: The above limitations do not apply if the shipment is defective. In such case, we request you to inform us your preference among a refund, exchange, or credit applied to your next order, beforehand.
Refunds may take between 2-4 weeks to process so please bear with us.
You can direct all refund related queries and correspondence to - [email protected]
If you have any additional questions please email at [email protected].
We are not responsible for any return or exchange shipment that doesn’t fall into the paradigms of the above mentioned policy.
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