You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.

      Guarantee & after-sales service

The assortment of our store product is guaranteed for two years from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by the manufacturer. In the event that the product needs to be repaired during this guarantee period, the repair will be undertaken by our after-sales technicians providing that: the product has not been subjected to shock, immersion, etc. the problem has not been caused by inappropriate handling, fair wear and tear or failure to maintain the product (e.g. clogging); the product has not been repaired in any way by any after-sales service other than that of our store or been interfered with by any person not approved by the seller; the product has not been modified in any way from its original condition.

What products are provided with the warranty?

·         Products Purchased at Our Store

We guarantee the highest quality of the products purchased at our store. Our sales managers keep record of all the orders you place. If you are not satisfied with the quality of your purchase, you can turn to our warranty service and they will settle the issue.

·         Products with Available Paid Check

When you pay for the product you have chosen at our store, you get the check. It’s an important document, so please save it until the end of guarantee period. Products with available paid checks will free you from headaches in case of warranty case.

·         Not Damaged Products

If the products are not damaged in some or other way, they are liable to warranty. So, please, try not to drop, submerge them into liquids, tear or disassemble them. Just turn to our warranty service managers for help and they will answer all your questions as to the return and repair policy.

·         Products that Were Not Repaired By Third Parties

If the products you return to our store have not been repaired by the third parties, they are liable to warranty. Don’t go to the street corner repairing office that is close to your house. Talk to our warranty technicians first, they are here to help you with any problem you may face.

·         Products that Were Not Used Longer than their Warranty Period

You have the right to Exchange the product within 14 days since its receipt. Contact our service center via telephone, email or online chat. You will get all necessary instructions on how to deal with the issue. We promise to handle your claim quickly and make you happy with your bargain.

Where to apply for warranty service?

 

·         International Warranty Service (IWS)

If the product is not in the same country and is using in some other country than you can send us the product for the warranty and we will send you back the product after the problem is resolved.

All the expenses have to be bear by the buyer.

 

In what cases the warranty is not provided?

·         Damages from wear and tear

Please note that our guarantee does not cover product damages that may have resulted from normal wear and tear of the product you have purchased from our store.

·         Misuse or abuse

If the product purchased at our store has visual traces of misuse or abuse, this case is also not covered by guarantee services. The store can render repairing services at your expense.

·         Expired warranty period

The warranty begins on the date of purchase on the purchase receipt. In case the purchase receipt is not provided, the warranty period is considered to have started 6 months after the date of manufacturing on the product or as derived from the serial number of the product.

·         Unauthorized repairing services

When the product is being repaired by unauthorized service organizations, engineers or technicians the buyer loses his/her right for free warranty service.

·         Expired consumables lifetime

Each consumable has its own guaranteed lifetime. When the lifecycle of consumables are expired, the warranty becomes not valid; they should be changed at the buyer’s expense.

·         The usage of unauthorized spares or consumables

When the product has failed due to the use of unauthorized spare parts or the consumables, the store doesn’t take any responsibility for the incident. Use only authorized spares if you want to keep your warranty valid.

·         Cleaning the product

If the product failed during cleaning or removing the foreign material from its surface or inside of it, the store won’t render the buyer free warranty services as the failure happened from the buyer’s fault. We recommend to clean the Product with very soft hand from a soft cloth.

Why we Don’t accept Return


If you are not satisfied with your purchase on arrival you have fourteen (14) days starting from the delivery date to exchange the goods. As we do not keep goods in stock and all goods are prepared on our customer demand so that customer can get best of his requirement, so it is difficult for us to take a return, if you are not satisfied with the product we can exchange the goods according to best of your order selection. If its our mistake than we will surely replace your product with no other expense.